Refund policy
Return & Exchange Policy - Online Orders Only
What steps do I take to exchange my dress?
- Contact customer service within 3 days of receiving your dress.
- You will receive an Exchange Merchandise Authorization number (EMA#)
- Ship the dress back within 3 days of receiving the exchange number
- Please write the exchange number on the outside of the package
- Customer service will contact you upon return arrival to warehouse.
How do I redeem my store credit?
Customer service will email the store credit for the full amount. Please call or email your next order to use the store credit.
When will I receive my exchange?
The exchange amount will be updated once we receive your dress. Please allow up to 3 business days for customer service to contact you. In stock exchanges will be shipped within 3-5 business days.
Additional Notes
- Any additional item shipped when using store credit will incur shipping charges.
- All international orders that incur duty on the return will be deducted from their total store credit.
- Any item that is damaged, stained or odorous will not receive store credit.
- All items exchanged must have original designer tag.
- All packages refused, abandoned and returned back to La Maison will be deducted from their store credit.
- Packages returned without an Exchange Merchandise Authorization number will be subject to a 50% re-stocking fee.
- Orders exceeding three exchanges will absorb the re-stocking fee per dress on any additional order.
- All orders are deemed final sale after three business days. No exchanges allowed.
- Orders cancelled after 24 hours (and between 48 hours) of confirmation will incur a $50 cancellation fee. After 48 hours the orders are a final sale with an exchange option only.